The Telus technical support Diaries

The Telus technical support Diaries

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These agents Operating in opposition to Telus Rewards, as opposed to holding the outdated loyal customers they make them disappear to search for other supplier

Even so, the ideal just took place. Just after conversing with Telus business, I was not pleased with the approach offered and requested for being tranferred into the LOYALTY dept. She altered the price of the information plan but elevated the price of the cellphone for just a Web of -$one. WHAT A JOKE!!!

Simply kind the details of one's inquiry within a information and it'll be sent to some human agent. Messaging here is asynchronous (non-Are living), to help you close the application or go regarding your day when the agent performs in the direction of acquiring you a resolution.

It is possible to only modify it. I waited for an hour to the mobile phone to talk to a human. He was handy, but had to redirect me to a different human being. I had been then on hold for an additional hour. They available me a greater deal, but it really was not what was provided on the web. Those offers are For brand spanking new customers. For a loyal customer I would need to fork out $seventy eight in comparison to $sixty for the new customer, to the service I required.

I am requesting a clear breakdown of my agreement, such as all relevant reductions, and a fair resolution to the problems I’ve experienced. Moreover, I request that someone evaluation the decision recordings to understand the poor remedy I obtained from numerous brokers.

  I was not telling but attempting to talk to him nevertheless he got mad and hung up.  This is absurd and very Awful customer service.  I might be pulling my two strains from Telus . If this is the customer service consumers are receiving from your reps than you must supply it in other places.  I are actually with Telus for about fourteen a long time and It is really fairly unhappy that it has come to this . Thinking about these threads and reviews remaining by Many others it appears I am not the only a person.  

after the agent overview my account he said I am unable to offer you a deal or credits such as you have now with all your exiting account, so i just gave up and hangup the cellular phone.

I needed to Speak to CS today with Chat along with the department I would like to talk to is only readily available by mobile phone. The CS on Chat organized a call back again at an arranged time slot. When that Office named me afterwards I obtained everything sorted out.

so i called the customer server (Jane) to solve The difficulty following outlining the specific situation and what It is take place, The agent just side with her partner and she lied with regard to the credits and bargains they faraway from my account as a loyal customer with Telus and she or he said the credits expired and now not available, she Imagine i'm stupid, In case the discounted has expired i ought to see the expiration day on my bill like i see on house service Monthly bill.

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I would really like a simply call from somebody that has some final decision creating electricity on how I can shut my accounts and be carried out with Telus.  

The TELUS crew acknowledges that our do the job spans many Territories and Treaty parts and we have been grateful for the standard Awareness Keepers and Elders who will be with us now, anyone who has absent ahead of us plus the youth that encourage us.

Specialist was really helpful. I had been getting pretty disappointed as practically nothing appeared to be working. He walked me telus billing support through the method with basic Recommendations. And it last but not least worked. Great job!

Yeah, I’m binding by a two year agreement regrettably, I’m only 4 months in, but I did get someplace. I assume The executive Office environment named me nowadays so I have a cellphone discussion with him in an hour. We’ll see how that goes.